Case Studies

At ECA, we work to help others improve their ethical standard and customer satisfaction programs in the coaching industry.

At ECA, we work to help others improve their high ethical standard and long-term customer satisfaction programs.

Organizational and Fellows Members of ECA, are provided a new case study as part of their membership. Each case study is designed to facilitate and help internal compliance teams discuss difficult topics and current risks. The topics pertain to issues in ethics, customer satisfaction, high integrity leadership, managing up and being the best you can be, working as a trusted ethical team and more!

Although almost every high standard ethics and customer satisfaction program has its “own way”, ECA has developed some guiding principles that apply to every person in the coaching and consulting industry that will ensure long term success and happiness for clients. ECA’s case studies are stories designed to help highlight these principles and how to apply them. The details are the in applying the WOW Experience Factor which is provided as a free download on this resource site.

These case studies are realistic, complex, and filled with contextually rich situations that often involve a dilemma, conflict, or problem that one or more of the characters in the case must negotiate. Because of this complexity, ECA provides a Leader’s Guide specifically designed to help you engage your team and allow them to learn from the case study. Each Leader’s Guide includes questions for discussion and some related statistics from ECA research.

How you use case studies will depend on you, but we hope you will think of these as a regular opportunity for the professional development of your team.

Not an Organizational or Fellows member?

Each case is available to any of the ECA members. Non-members can purchase case studies for $350 apiece.